Country:

United Kingdom

Cities:

Edinburgh, London, Manchester, Newcastle

Area of expertise:

Infrastructure / Unified Communications

Job Description

Modern workplace SME Fast track 

We are looking for a thoughtful, analytical and highly energized Modern Workplace EMS Fast Track Engineer. This position is home based, full time. This role is at Senior Analyst to Consultant level.
Are you passionate and excited about working directly with Microsoft customers and partners to ensure success as they transition their businesses to Microsoft Cloud Product such as Office 365, Enterprise Mobility Suite and Windows 10? If so, keep reading.

The Microsoft FastTrack team is looking for a customer focused, high energy Get Modern Subject Matter Expert who will help customers maximize their return on investment in Microsoft Cloud services, improve customer satisfaction and help customers deploy and maintain Windows 10, Microsoft 365 apps and Edge.  They will join a dedicated team that is responsible for connecting with and guiding Microsoft Cloud service customers and partners in their journey to adoption and consumption of their entitled workloads.
What is Fast Track?

The FastTrack Engineer is responsible to help FastTrack Customers adopt the modern workplace – Windows 10, Microsoft 365 apps and Edge. . By rapidly establishing strong working relationships with relevant Microsoft, Partner and Customer teams they will work to build an appropriate engagement strategy to meet the customers’ requirements that will be executed by the core FastTrack team.

About the role:
You are responsible for executing the delivery of the customer Deployment and Adoption Experience for Windows 10, Microsoft 365 apps and Edge, while utilizing the company’s IP and assets across partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups. 
Lead a set of Microsoft 365 customers and partners through the Onboarding technical process 
Plan, manage and execute a complete Onboarding experience for Cloud customers 
Maintain strong working knowledge of the service, take ownership for service improvement 
Manage customer and partner Onboarding programs within expected timeframes while continuously driving effectiveness and thus reducing costs 
Share knowledge with others through solution documents, contribute to social media, proactively engaging in technical communities 

Your key business metrics will be: 
Customer and Partner Onboarding Satisfaction 
Time and cost reduction to Onboard 
Reduce reactive support incidents 
Increase Microsoft 365 Service Consumption 

About you:
System Center Configuration Manager experience: In place upgrade, tasks creations, deployment experience with Windows, Microsoft 365 Apps and Edge, other apps. 
Microsoft Office 365 / EMS / Intune/ Windows 10  technical competency: possess a in depth knowledge of Office 365 services and architecture including other cloud products. 
Intune technical competency: possess a broad knowledge of Intune 
Cloud competency: broad view of Cloud services and products. Understanding the industry transformation towards “cloud only” services 
Strong problem solving ability ranging from conceptualization to implementation 
Strong troubleshooting skills across multiple planforms and systems 
Medium networking skills: switches, routers, firewalls 
Customer and Partner Focus: proven experience driving positive business impact based on a deep understanding of customer and partner needs. 
Strong communication skills to effectively drive recommendations and land priorities across customers, partners, senior executives and across organizational boundaries 
A minimum of 3 years of Technical Support experience (in a Tier 2 or 3 role) including a minimum of 1 year of experience supporting Enterprise customers. 

Benefits we offer:
Opportunity to work for Microsoft’s global alliance partner of the year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)
Private Medical Cover, Income Protection Policy, Extended benefits, Bonus, generous pension and much more!
Avanade University – real-time access to technical and skilled resources globally
Dedicated career advisor to encourage your progression
Engaged and helpful coworkers genuinely interested in you
Reward and Recognition scheme

About Avanade:
12-time winner of Microsoft Partner of the Year.
24,000+ certifications in Microsoft technology.
90-plus Microsoft partner awards.
18 Gold Competencies.

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 36,000 digitally connected people across 24 countries, bringing clients the best thinking through a collaborative culture that honours diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at http://www.avanade.com/
Avanade® is an Equal Opportunity Employer. We evaluate applicants without regard to race, colour, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.


Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.