Montreal, Toronto

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Do you know what people want and how they can get it? So do we.

You love finding ways to transform businesses from the inside out, helping every business function to operate, communicate and collaborate seamlessly. You turn your clients’ complex challenges into easy-to-use solutions – and fast. We’ll give you the tools and technology to expand your skills and do your best work.

About you

You’re passionate about learning and make sure you always know about all the latest innovations that can support your colleagues and your clients.

You have a passion for learning teamed with good business sense and time management and can manage your clients’ expectations effectively. You have earned a bachelor’s degree or equivalent in a relevant field and have zero to twelve months experience in your field.

About the job

As a CRM Business Analyst, you are the vital link between our clients and our consultants, during the initial phases of projects. You are responsible for identifying, developing and putting into practice CRM solutions. Your skills in project management and business process development and implementation help your clients achieve their business objectives, and you’re responsible for training them to become confident in using the latest systems and technologies.

Day-to-day, you will:

Help to translate your clients’ needs into CRM solutions, including requirements approval, communication, traceability and reuse

Make sure that functional requirements are communicated accurately to the development and test teams

Partner with multi-functional technology teams to integrate solutions

Stay abreast of updates and new releases in CRM technologies

Teach your clients how to use CRM effectively

Travel as required – at times could be 80% of the work week.

Your skills

You’re an excellent communicator, with good client management skills. You love partnering with your clients to develop and run CRM systems. You have around two years of relevant experience already.

You have knowledge of:

Putting business solutions into practice and CRM systems

Reviewing, crafting, developing, implementing and maintaining application code in a variety of contexts.

Consulting with external clients

Working with clients as well as global and offshore teams.

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital and cloud services, business solutions and design-led experiences on the Microsoft ecosystem. Our professionals bring bold, fresh thinking combined with technology, business and industry expertise to help make a genuine human impact on our clients, their customers and their employees. We are the power behind the Accenture Microsoft Business Group, helping companies to engage customers, empower employees, optimize operations and transform products, leveraging the Microsoft platform. Avanade has 50,000 professionals in 26 countries, bringing clients our best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at