Country:

Australia

Cities:

Canberra

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Dynamics CRM Technical Developer, Consultant

Do you know what people want and how they can get it? So do we.

We are passionate about customer relationship management (CRM) and its potential to move organizations forward. We are seeking a fast learner, self-starter and creative thinker to join our team.

About you

An experienced professional who knows how CRM supports client business needs. You can design and put into practice CRM solutions, as well as impart your knowledge with colleagues all over the world. Your expertise and knowhow will find you working in every area of the business – planning, analyzing, designing, building and testing. You’ll be the lynchpin between clients, colleagues and business partners in delivering solutions.

About the job

As a CRM Solution Developer, you’ll customize, integrate and extend Microsoft Dynamics 365 to meet client needs. You’ll create, coordinate, implement and reshape work plans for complex projects, programs and clients, aligning them continually to internal and external business issues. You’ll also look after the career development of team members and act as a mentor to those reporting to you.

You’re a problem-solver, and day to day you’ll:

  • Design and carry out CRM project and program plans from technical concepts to strategic solutions
  • Measure project status against key performance indicators (KPI's) and testing plans
  • Work with technology and design teams to support your clients – including identifying challenges on the horizon and supporting continuous improvement
  • Supporting sales and planning initiatives
  • Travel as needed.

Your skills

You’re an excellent communicator, with strong client management skills. You enjoy partnering with your clients to develop and own an action plan supported by CRM, and you have experience as a consultant working with external clients. You have around five years of experience in project management, system design, or another relevant experience. You likely have a Bachelor’s degree in business systems or a related field or equivalent experience.

Your experience and skills likely include:

  • Working with global and offshore teams to establish and maintain CRM technology
  • Hands-on experience with Microsoft Dynamics
  • Comfortable with software within a Software as a Service (SaaS) environment, including Microsoft SQL, HTML, Microsoft ASP, or Microsoft.NET
  • We’d really like it if you know about relational database concepts.

Australian Citizenship is required due to the nature of clients we work within Canberra. You should have the willingness and ability to obtain a Baseline Security Clearance.

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.


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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.