Area of expertise:

Customer Relationship Management (CRM)

Job Description

Dynamics CRM Functional Consultant

Do you know what people want and how they can get it? So do we.

You love helping clients harness the power of technology to help solve their business challenges.

About you

You’re passionate about software and how it can help some of the world’s leading companies move forward through innovation. You’re creative, you learn quickly and you love organizing projects.

About the job

As a Customer Relationship Management (CRM) Functional Consultant, you are responsible for identifying, developing and putting into practice CRM solutions. You’re comfortable to guide training to help users become confident working with the latest systems and technologies.

Through your deep functional knowledge and familiarity with the application, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementation support and end-user training as required. You also contribute to project planning, implementation, and requirements capturing efforts across CRM projects.

Day to day, you will:

  • Translate business requirements into CRM business solutions
  • Identify key stakeholders for requirements gathering; elicits and documents requirements and validates against scope
  • Contribute to requirements management, including approval, communication, traceability, and re-use
  • Collaborate with development and test team members on functional requirements
  • Work proactively to orchestrate patches and upgrades needed to the CRM system
  • Use CRM workflow technology to automate business processes
  • Stay informed on updates and new releases in CRM technologies
  • Guide users on how to use CRM effectively
  • Travel as needed.

Your skills

You’re an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing. You probably have a Bachelor’s degree in a relevant field, or equivalent education, and at least five years of experience, including CRM.

Your skills and knowledge include:

  • Working with clients as well as global teams on how to implement and maintain complex projects
  • Experience in facilitating projects with offshore teams
  • Deep understanding of CRM systems, especially Microsoft Dynamics CRM and related Independent Software Vendor (ISV) products, and putting business solutions into practice
  • Business process re-engineering (BRP)
  • Diagnosing and troubleshooting CRM issues.

Australian Citizenship is required due to the nature of clients we work within Canberra. You should have the willingness and ability to obtain a Baseline Security Clearance.

Avanade® Is An Equal Opportunity Employer. Avanade prohibits discrimination and harassment against any employee or applicant for employment because of race, color, age, religion, sex, national origin, gender identity or expression, sexual orientation, disability, veteran, military or marital status, genetic information or any other protected status.

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at