Area of expertise:

Customer Relationship Management (CRM)

Job Description

Are you ready to become Avanade's and our clients' go-to-person? We will make you become that star.

The practice area and the team 

At Avanade, our practices are called Talent Communities highlighting the investment we put into the development of our talented consultants and experts. The Business Applications CRM team at Avanade develops customer relationship management solutions, especially using Microsoft Dynamics 365 CRM. These systems are crucial in helping clients track customer engagement, sales, service, marketing, and retention and to drive customer experience. 

Day-to-day, you will: 

  • You will work with your team across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build, and Test).
  • Direct efforts to defining technical, operational, and user requirements.
  • Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues.
  • Research customer issues that may be non-standard to offer solutions.
  • Design conceptual architecture and technical solutions.
  • Ensure project quality meets standards through KPI identification and testing plan.
  • Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery.
  • Ensure offshore resources are utilized and leveraged appropriately.
  • Take an active role in sales activities and planning as required.
  • Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity.

About you

You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a whiteboard with your development team. We prefer that you speak Finnish with English fluency, but otherwise, we will expect you to learn when you start at Avanade.

You are also likely to have a Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering. You are likely to have 5 or more years of relevant work experience, including CRM.  You must be flexible to travel on a weekly basis, depending on your client project. We prefer that you speak Finnish with English fluency, but otherwise, we will expect you to learn when you start at Avanade.

Technical requirements 

  • Understanding of common industry-standard business practices supported by CRM.
  • Extensive experience with CRM or other business management software (Microsoft Dynamics preferred).
  • Experience working in a Software as a Service (SaaS) environment, Microsoft SQL, HTML, Microsoft ASP, Microsoft .Net, and etc.
  • Basic understanding of relational database concepts desired.

Non-Technical Requirements 

  • Excellent client management skills and the ability to work with customers to develop and manage an action plan.
  • Experience consulting with external clients on complex projects, including in leadership roles.
  • Experience working with global teams on CRM technology implementation and maintenance projects.
  • Extensive experience in a management or leadership role..
  • Experience working with offshore teams to facilitate project work.
  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form.
  • Fluent Finnish and English speaker.
  • Self-starter and able to work independently with minimal supervision.

Do you want more information or details? Get in touch with us and apply today!

Don't see the exact right opening for you right now? Send us your information at Talent Community and we can stay in touch and let you know when such a position does come available. Follow us on Avanade LinkedIn, we post all our openings there.
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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at