United Kingdom


Coventry, London, Manchester

Area of expertise:

Customer Relationship Management (CRM)

Job Description

D365 CRM Business Analyst 

Role Overview:

As a D365 CRM Business Analysis Analyst, you will be responsible for identifying, developing, and deploying end-user solutions in CRM systems. Through deep functional knowledge and familiarity with the CRM application in use, you will ensure that client business requirements are met while providing a variety of advisory services around project management, business process development, implementation support, and end-user training as needed. You will also support project planning and requirements gathering efforts across CRM projects

You are likely to have about more than one years of relevant work experience involving MS D365 CRM.

Key Role Responsibilities:

Day-to-day you will:
-Support translation of business requirements into CRM business solutions
-Support requirements management efforts, including approval, communication, traceability, and re-use
-Contribute to transfer of functional requirements to development and test team members
-Leverage CRM workflow technology to automate business processes
-Stay informed on updates and new releases in CRM technologies 
-Educate end users on CRM functionality as needed

Key Role Skill & Capability Requirements:

You are a strong analytical thinker. You enjoy translating client business needs into software capabilities and making sure that end users are adept at using those features. You are a big-picture thinker who knows how to bring improvement to complex systems. 

Your technical skills may include:
-Knowledge of D365 CRM Systems and business solution implementations
-Some knowledge of D365 CRM issue diagnosing and troubleshooting
-Experience with specific technologies as specified by hiring manager

Your non-technical skills may include:
-Some experience consulting with external clients
-Preferred experience working with global and off-shore project teams
-Great communication skills

Travel Requirement

Travel can be up to 80%.  Our projects are based all over the UK. 

If the project to which you are assigned is not within commutable distance, you will usually stay in a hotel room 3 nights per week in order to work on-site 4 days per week.  The 5th day is usually worked from home. 

Due to the nature of our business, this travel requirement is non negotiable.

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at