Area of expertise:

Customer Relationship Management (CRM)

Job Description

Senior Cons, CRM Bus Analysis

Role Overview: As a Senior CRM Business Analysis Consultant, you are responsible for idenfying, developing, and deploying end-user soluons in Customer Relaonship Management (CRM) system. Through your deep funconal knowledge and familiarity with the applicaon, you ensure business requirements are adequately met and provide a variety of advisory services around project management, business process development, implementaon support and end-user training as required. You also contribute to project planning, implementaon, and requirements gathering efforts across CRM projects. Key Role Responsibilies: Day-to-day you will: - Translate business requirements into CRM business soluons - Idenfy key stakeholders for requirements gathering; elicits and documents requirements and validates against scope - Contribute to requirements management, including approval, communicaon, traceability, and re-use - Contribute to transfer of funconal requirements to development and test team members - Leverage CRM workflow technology to automate business processes - Determine, in collaboraon with business and IT stakeholders, patches and upgrades needed to the CRM system in order to meet evolving business requirements - Stay informed on updates and new releases in CRM technologies - Educates end users on CRM funconality, as needed Key Role Skill & Capability Requirements: You are excited about working with a global technology leader to solve business-crical problems for some of the top companies in the world. You are a fast learner, self-starter, and creave thinker. You are passionate about soware and its potenal to move organizaons forward through innovaon. Technical Requirements: - Strong knowledge of CRM Systems and business soluon implementaons - Demonstrable experience in Business Process Reengineering (BRP) - Strong knowledge of CRM issue diagnosing and troubleshoong - Experience with specific technologies as specified by hiring manager
Non-Technical Requirements - Experience consulng with external clients on complex projects - Experience working with global teams on CRM technology implementaon and maintenance projects - Experience working with offshore teams to facilitate project work - Demonstrated excellence in communicang and presenng complex informaon to technical and non-technical stakeholders, both verbally and in wrien form
Preferred Cerficaons: Preferred Educaon Background: You are likely to have a Bachelor’s degree in a relevant field, or an equivalent combinaon of educaon and experience.
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Preferred Years of Work Experience: You are likely to have at least 5 years of relevant work experience, including CRM. Preferred Years of Management Experience: Scope of Work: Nature of Work: Executes project/program plans and processes in alignment with established operaonal objecves. Scope of Work: Primarily focused on own work, and execuon of prescribed work plans. Complexity: Complex problems primarily within one's occupaon / discipline that require personal judgement of contextual factors. Discreon: Wide latude in approach to work within established work plans. Organizaonal Impact: Work efforts have an immediate impact on Avanade and/or client operaons. Supervision Received: Works under general guidance and direcon, but fully independent in own work with latude for autonomous decisionmaking related to work process. Supervision Provided: Supports more junior colleagues on work efforts, with some checking of work. Knowledge Applied: Applies advanced knowledge of a learned occupaon / discipline. Accountabilies & Metrics: - Chargeability target - Personal goals Relevant Addional Details: This field is reserved for any addional details that may not be globally relevant and consistently vary on a posion-by-posion basis.

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at