Cloud Operators

Areas of responsibilities will be

• Clear analyzing and correlation of alerts.
• Accurate and prompt dispatching of alerts to reactive engineers.
• Accurate and prompt verification and validation of alerts.
• Identifying Incidents that are approaching SLA breach and escalate to Operational Leads for action.
• Able to understand what “normal” is for a number of alerts and escalate when normal is exceeded.
• Understanding the importance of and how to operate within an environment of Service Level Agreements.
• Adhere to high standards in regards to work/case notes, including as much relevant detail as possible.
• Willingness to work in a consistent, methodical, and repetitive manner to ensure ongoing good results.
• Strictly follow all procedures and guidelines and report any necessary deviation that may be required.

About you

• Keeps cool under pressure.
• Be willing to develop your own knowledge and skills.
• Taking the initiative and seeking advice and guidance as appropriate.
• Handles prioritizations and escalations.
• Confidence in advising on issues seen with infrastructure/tools.
• Enjoys working with diverse teams.
• Possess a 'can do - will do' attitude, that guarantees the absolute best client experience.
• You are willing to knowledge share and cross-skill across teams.
• Have strong written and oral/presentation skills both in any of the Scandinavian languages and English.

Skills profile we are looking for in our Service Operations

Why Avanade? Because there’s literally no place like this

• Opportunity to work for Microsoft’s global alliance partner of the year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications).
• Avanade University – real-time access to technical and skilled resources globally.
• Dedicated career advisor to encourage your progression.
• Engaged and helpful coworkers genuinely interested in you.
• We have two parent companies that give us a strong ecosystem with space to be ourselves.
• If you’re a self-starter, an optimist, and someone who likes to get things done, you’ll fit right in at Avanade.
• People who thrive here are motivated, interested in learning and genuinely have a desire to be the best at what they do. If that sounds like you, you sound good to us.
• In return, you’ll have access to the latest technology in the Microsoft ecosystem, partnering with some of the biggest and best companies across the world and some seriously smart people to work with to make career-defining things happen.
• If you want to get even better at what you do and transform businesses from the inside out, there’s no better place.