Area of expertise:

Customer Relationship Management (CRM)

Job Description

As a CRM Technical Developer, you will be familiar with at least one leading commercial CRM system. You will assist Avanade delivery teams with CRM solution planning, analysis, designing, building, and testing. You will be considered a product specialist that is also responsible for providing support in CRM issue customer concern and resolution. This role is typically focused on more complex assignments, often requiring diverse inputs, processes, and/or outcomes with room for discretion within established parameters.

Key Role Responsibilities:

Day-to-day you will:

  • Assist across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build, and Test)
  • Demonstrate technical knowledge to design and implement CRM solutions
  • Research customer issues that may be non-standard in order to offer solutions
  • Support design of conceptual architecture and technical solutions
  • Ensure project quality meets standards through critical metric identification and testing plan
  • Identify process gaps and work cross functionally to formulate improvement plans
  • Travel as needed

Key Role Skill & Capability Requirements:

You are passionate about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative problem solver. You are passionate about software and its potential to move organizations forward through innovation.

Your technical skills may include:

  • Design, Develop, Deploy, Customize and Integrate Microsoft Dynamics CRM with other system
  • Configure and Customize on standard workflows, dashboards, forms, views and develop standard or custom reports
  • Develop reports or dashboards using PowerBI and integrate with D365CS
  • Develop web application, web API, console application, window services to integrate with D365CS
  • Develop script to migrate existing CRM to D365CS
  • Complete the documentations required including the source codes, technical specification and unit test result
  • Support SIT, UAT and production and fix defect within the agreed SLA
  • Strong understanding of Microsoft Dynamic365 CRM, with domain knowledge in Customer Service and Telco industry - this would be a plus point
  • Develop Power BI reports and integration to Microsoft Dynamic 365 CR

Your non-technical skills may include:

  • Client management skills and the ability to work with customers to develop and manage an action plan
  • Some consulting experience working with external clients
  • Experience working with global/offshore teams
  • Superb communication skills

Preferred Education Background:

Bachelor's degree in a relevant field preferred.

Preferred Years of Work Experience:

Minimum 2 year of Microsoft Dynamic365 CRM and Power BI development experiences
Minimum 2 year of experience in ASP.NET C# development, JavaScript, HTML 5, CSS and other web base technology and tools

Scope of Work:

Nature of Work: Provides technical, administrative, or operational support with developed understanding of processes, procedures & standard methodologies.
Scope of Work: Primarily focused on own work, and execution of prescribed work plans.
Complexity: Slightly more sophisticated assignments that are usually amenable to standard processes and routines.
Discretion: Some discretion in how work is approached, but still primarily delivering work aligned to standard processes.
Organisational Impact: Work efforts have a significant impact on near- and medium-term Avanade and Client operations. If Client-facing should supply to Client-relationship and sales outcomes.
Supervision Received: General oversight from more senior colleagues / managers.
Supervision Provided: Provides informal supervision to less experienced colleagues on routine matters.
Knowledge Applied: Applies sophisticated knowledge of a learned occupation / field.

Accountabilities & Metrics:

  • Chargeability target
  • Personal goals
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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at