CRM Solution Architect
Area of expertise:
What does an Architect do at Avanade?
For us, an architect is a thought leader and expert in their field. Someone that ensures the solutions we create for our clients become the valuable assets they envisioned when they first engaged with us. Our architects bring industry-specific- and industry-agnostic points of view to our clients and have a deep understanding of the consequences and opportunities that the fast-moving innovations in the market offer. Our architects are hands-on, sets the direction for our teams, and work closely with client stakeholders to understand, make, and implement the right decisions in all aspects of a solution.
Avanade specializes in complex, long-running, and global/multi-national projects where our solutions are business-critical. This means our Architects will create long-term relationships with our clients and work together with our client teams to identify and develop opportunities that help our clients move further on their roadmap for technology transformation. Becoming our clients trusted advisers.
All our architects enjoy being thought leaders and share their knowledge generously with clients and colleagues. To ensure they can bring the best of themselves and Avanade to our clients, we give our Architects opportunities, and support, to develop their skills and expertise. With us, they can take a breath, deep dive into technology and become part of the industry’s technology leaders.
Your role as the Technical Architect:
As a Dynamics365 CE/Sales Solution Architect, you will be a thought leader in solutions for customer engagement and sales and be part of large-scale, complex D365 implementations. You will be responsible for working with clients and leading Avanade solution teams in planning, designing, building, testing, and maintaining Dynamics365 CE/Sales implementations.
The practice area and the team:
At Avanade, our practices are called Talent Communities (TC) and highlight the investment we put into the development of our talented consultants and experts. Talent Community is the place where our consultants can find help to feel prepared to solve any challenges and gain exciting insights into the future. As part of the Swedish architect team you will be joining the Nordic team as well to share knowledge.
Your primary focus is to:
• Lead your team's work on the design of Dynamics365 CE/Sales technical architecture and solution. Including the Microsoft PowerPlatform and integration technology such as LogicApps
• Work with clients to actively position yourself as a thought leader and trusted adviser for technology transformation
• Take an active role in developing new opportunities for our clients.
You work as part of the team to:
• Define technical, operational, and business requirements
• Drive a Dynamics365 evergreen agenda with our clients
• Work with our clients to define solutions for any non-standard requirements
• Ensure the solution quality meets the client’s standards and fulfills their business value realization goals
• Work with cross-functional technology and design teams to ensure consistent client interaction and solution delivery
• Ensure offshore resources are utilized and leveraged appropriately
• Lead continuous improvement efforts to proactively identify potential challenges to client success and business productivity.
You should have a strong track record with Dynamics CRM and Dynamics365 CE/Sales. You understand the nuts and bolts of Dynamics365 solutions, and you know how to connect with clients and lead a team to reach their goals. You are organized, energetic, and as comfortable in the client’s board room as well as in front of a whiteboard with your teams.
You are likely to have a bachelor’s degree in a relevant field, such as Information Technology, Business Technology, or Engineering. You are likely to have 7 or more years of relevant work experience, including Dynamics CRM and Dynamics365 CE/Sales. We expect that you speak Swedish and English fluently in the context of work.
Other qualifications we look for are:
• Dynamics 365 for Customer Engagement and Sales implementation experience
• Experience in PowerPlatform and other relevant surroundings around Microsoft cloud technology as well as common ISV’s for the Dynamics365 platform
• Client management skills and the ability to work with clients to develop and manage a roadmap with associated activities
• Experience consulting with clients on complex projects, including technology leadership roles
• Experience working with global teams, including off- and near-shore, on Dynamics implementation and maintenance projects, is preferred but not required
• Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form.
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Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.