Area of expertise:

Customer Relationship Management (CRM)

Job Description

Are you ready to become a technical leader! Here's what we can offer so you can live up to your ambitions.

What does an Architect do at Avanade?

For us, an architect is a person who ensures that the solutions you create with the customer viewed from a life cycle perspective. Our architects understand domain-specific- and domain-agnostic needs, as well as see the consequences of the pace of innovation in the market. Our architects are hands-on and work closely with the team and stakeholders at the client to understand, make, and implement the right decisions at all levels.

The complexity and size of our projects enable our Architects can create actual relationships based on trust with the client and not move from client to client each month. Our Architects work closely with the clients, our sales team, and our developer and are not afraid to take a stand to show how Avanade can develop as a dedicated Microsoft specialist. Not only are they in the middle of everything, but they are given the room to further develop themselves and our clients with sales. Everything is not focused on just projects and our clients. All our architects love to talk and teach. With us, they can take a breath, deep dive into technology as well as a mentor, guide, and lead others. We are proud of our hungry developers and architect that help us become the closest united front.

Your role as the Solution Architect

As a CRM Solution Architect, you will be a CRM thought leader and architect working on large-scale, complex implementations. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions. 

The practice area and the team 

At Avanade, our practices are called Talent Communities (TC) highlighting the investment we put into the development of our talented consultants and experts. All practices have a practice lead and we are looking for our Talent Community Lead for our CRM team and believe that you see this role as a way to leverage your domain experience and expertise. Talent Community is the place where our consultants can find help to feel prepared to solve the challenges and gain exciting insights into the future. Talent Community is the place where our consultants can find help for solving the challenges and gain exciting insights into the future. As Talent Community Lead you will ensure your team members will be ready to meet our client demands, ensure the TC member prioritizes the right skills, and set the training plans for the group. Most importantly you will work toward a culture where the Talent Community members are engaged and have fun at work!

Day-to-day, you will: 

  • Lead and review your team's work across all phases of Avanade projects.
  • Direct efforts to defining technical, operational, and user requirements.
  • Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues.
  • Research customer issues that may be non-standard in order to offer solutions.
  • Design conceptual architecture and technical solutions.
  • Ensure project quality meets standards through KPI identification and testing plan.
  • Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery.
  • Ensure off-shore resources are utilized and leveraged appropriately.
  • Take an active role in sales activities and planning as required.
  • Lead continuous improvement efforts to proactively identify potential challenges to customer success and business productivity.


You are likely to have a strong track record with CRM. You understand the nuts and bolts of CRM systems and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a whiteboard with your development team or Talent Community.

You are also likely to have a Bachelor's degree in a relevant field, such as Information Technology, Business Technology, or Engineering. You are likely to have 7 or more years of relevant work experience, including CRM.  You must be flexible to travel weekly, depending on your client project. We prefer that you speak Finnish with English fluency, but otherwise, we will expect you to learn when you start at Avanade.


Other qualifications we look for are:

  • Microsoft SQL, HTML, Microsoft ASP, Microsoft .NET.
  • Basic understanding of relational database concepts desired.
  • Client management skills and the ability to work with customers to develop and manage an action plan.
  • Experience consulting with external clients on complex projects, including in leadership roles.
  • Experience working with global teams on CRM technology implementation and maintenance projects.
  • Experience working with offshore teams to facilitate project work.
  • Demonstrated excellence in communicating and presenting complex information to technical and non-technical stakeholders, both verbally and in written form.

Do you want more information or details? Get in touch with us and apply today!

Don't see the exact right opening for you right now? Send us your information at Talent Community and we can stay in touch and let you know when such a position does come available. Follow us on Avanade LinkedIn, we post all our openings there.
Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at