CRM Enterprise Architect
Country:
Singapore
Cities:
Singapore
Area of expertise:
Software Engineering
Job Description
As a CRM Enterprise Architect, you will assess, design, implement, and support information technology architectures, such as the Microsoft Ecosystem. You’ll work on projects spanning from simple IT projects to large-scale, enterprise-level charge programs while exercising DevOps and Agility to find the best solution possible for your client.
Key Role Responsibilities:
Day-to-day you will:
- Conduct architecture assessments and define solutions
- Design, build, deliver and run engagement, platform and/or product required architecture using the Microsoft Ecosystem (i.e., development, operations, execution, data, application, etc.)
- Provide the work’s technical scope, defining and driving the best solution to meet the technical performance, scalability, flexibility, operations and capability needs of your client
- Provide architecture Quality Assurance reviews for proposals and ongoing engagements
- Support the technology solutioning and estimating in proposals, planning and pricing
- Develop long-term technology strategies centered on client business objectives
- Identify services that will improve performance, enhance support, and increase capabilities
- Develop best practices for customer support and tools for team
- Coach, mentor, and motivate team members to influence them to take positive action and accountability for their assigned work
- Build, develop, and grow business relationships vital to growth
- Be savvy with problem-solving
Key Role Skill & Capability Requirements:
- Requires identifying and assessing complex problems for area of responsibility. Creates solutions in situations in which analysis requires an in-depth evaluation of variable factors.
- Requires adherence to strategic direction set by senior management when establishing near-term goals.
- Interaction is with senior management at a client and/or within Accenture, involving matters that may require acceptance of an alternate approach.
- Some latitude in decision-making. Acts independently to determine methods and procedures on new assignments
- Decisions have a major day to day impact on area of responsibility
- Manages large to medium sized teams and/or work efforts at a client or within Avanade
- Strong written and oral communication skills
- Industry experience with the health or financial sector preferred
Preferred Education Background:
You will likely posess a Bachelor's degree or equivalent in relevant field
Preferred Years of Work Experience:
You will likely have 5+ years of related work experience with CRM technology
Preferred Years of Management Experience:
You will likely have a minimum of 2 years of experience managing small teams.
Scope of Work:
Nature of Work: Creates and implements work plans for assigned projects, programs, and/or clients against established operational objectives; supports translation of group strategy into objectives and work plans.
Scope of Work: Provides operational leadership for large-scale, strategically critical work efforts requiring significant coordination.
Complexity: Complex problems that span work domains and require continual alignment to internal and external business issues to deliver expected results across groups.
Discretion: Wide latitude in approach to work, including ability to reshape work plans, guided by professional best practices and domain expertise.
Organizational Impact: Work efforts have significant impact on near- and medium-term Avanade and/or client operations. If client-facing, should contribute to client-relationship and sales outcomes.
Supervision Received: Works independently, with occasional validation of work efforts against strategic and operational objectives. Significant latitude in judgment & approach.
Supervision Provided: Mentors and manages work efforts of more junior colleagues and team members as required by various workstreams; may formally supervise work of project teams. If managing team(s) of more junior employees full-time, then refer to the People & Business Leadership leveling criteria. Often serves as Career Advisor.
Knowledge Applied: Applies advanced knowledge of learned occupation / discipline and strong business operational acumen.
Accountabilities & Metrics:
- Accountable for chargeability target
- Accountable for personal goals
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About Avanade
Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.
