Area of expertise:

Delivery Management

Job Description

As a Director working within the Program/Project Management field, you will be responsible for leading large and complex programs of work based around the Dynamics 365 platform. You will be accountable for the overall management, planning, and delivery of D365 Sales and Services programs and be responsible for the successful delivery of a and corresponding customer satisfaction. Customer management and customer negotiation are critical for high-pressure, complex stakeholder environments.

Additionally, you will be directly involved in channel development and key sales pursuits. You may also serve as a Career Manager or provide technical expertise and mentorship to colleagues.

Key Role Responsibilities

Day-to-day you will:

  • Ensure understanding of stakeholder goals and expectations, addresses misalignments, monitors the program to meet/exceed the agreed expectations and communicates back to customer

  • Work with project leads to drive the delivery of the contracted solution on the program level at the agreed upon terms, original deal economics, schedule, and quality level

  • Manage overall project/program risks, making adjustments as necessary and obtaining buy-in from senior management for critical project plans, commitment and changes

  • Oversee and lead development, implementation and maintenance of the Project Work Plan, including approval for the project's estimated schedule, effort, and cost

  • Manage accurate development and traceability of requirements during project lifecycle

  • Provide strategic direction to all change management activities for project or programs

  • Where appropriate, support clients managing their change enablement processes to drive business value

  • Provide project leadership to appropriate onshore, offshore and near shore workforces

  • Mentor and develop team members and peers. Provide oversight to management of relationships with project or program suppliers and subcontractors

  • Develop strategy for control and governance structures to ensure desired outcomes across projects.

  • Coordinate service levels and agreement and prioritize resources across the program.

  • Participate in sales pursuits and contribute to the solution planning and deal shaping process that will help drive business value for our customers

Key Role Skill & Capability Requirements

Technical skills and knowledge

  • Experience in customer expectations management

  • Demonstrated ability to think and work systematically and logically

  • Good understanding of contract terms and interpretation

  • Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)

  • Demonstrated experience employing project management methods, tools, techniques

  • Working knowledge of Microsoft platform technologies

  • In-depth knowledge of Microsoft Project, Azure DevOps and Dynamics 365 Customer Engagement

  • Good knowledge of Earned Value reporting

Other skills and knowledge

  • Experience working with Singapore government and/or financial services institutions

  • Clear and concise oral and written communication – excellent communication and negotiation skills are critical for this demanding customer

  • Results oriented / self-directed ability to drive change in unstructured environment

  • Outstanding client interface and presentation skills

  • Good business acumen

  • Time management skills

  • Customer oriented attitude and good interpersonal skills

  • Good people management skills, including ability to lead a team and mentor individuals in career growth

Preferred Certifications

  • Project Management Institute (PMI) PMP or PgM certification preferred, but not required

  • DMA III and/or Advanced DMA completion

  • Recommended Certification of one or more roles SA / DL / QAD

Preferred Years of Work Experience

You likely have about 15+ years of increasingly diverse and/or complex relevant experience.

Accountabilities & Metrics

  • Successful project/program delivery

  • Customer satisfaction

  • Sold margin vs. Delivered margin

  • Schedule variance / schedule performance index (SPI)

  • Cost variance / cost performance index (CPI)

  • DSO (customer pays invoices on a timely basis)

  • Percent of project contribution forms completed on-time

  • Compliance with Policies

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at