United Kingdom



Area of expertise:

Experience Design

Job Description

Are you a Senior Service Designer who is passionate about services that make a measurable impact on people's everyday lives? Avanade is looking for a Senior Service Designer to join our rapidly expanding design team in our London studio. 


What we do 

We are a global studio committed to making a measurable impact for our clients, their customers, and their workforce. We work across the entire product lifecycle, from visioning and discovery, validating propositions to launching products and services that are valuable to both users and businesses.  


Our designers 
Our studio is made up of passionate and versatile designers who are constantly developing their wide skill sets and deepening their process knowledge. Our designers are skilled, confident, and multi-faceted, collaborating across all disciplines involved in product and service development. 


Our culture 

But more than anything we are a team that looks after each other. We put the wellbeing of our designers at the heart of our culture. We empower our team through empathy, understanding and support. We advocate for this approach across the wider business and our clients. 


The role 

The remit of a service designer at Avanade is to take a holistic approach to services, products, and business.  
Senior Consultant Service Designers take lead roles on projects and will be expected to set the course of Service Design elements and how they work with other workstreams and teams within Avanade.  
They approach briefs, challenges, and opportunities through a wide-angle lens in order to understand and design for the bigger picture of experiences. 


You can: 

  • Articulate and present your thoughts and creative ideas with clients  
  • Fine tune your process knowledge and the accompanying strategies  
  • Be a master in your craft Be a master in your tool knowledge and proficiency  
  • Design and facilitate design thinking workshops 


You may: 

  • Spearhead the analysis, research, and visualize of a client problem to articulate a creative design solution  
  • Begin to seek out ways to inspire others 


Core Skills: 

  • Service Blueprinting Ecosystem mapping  
  • Holistic journey mapping Service prototyping Opportunity / pain point mapping  
  • Design thinking methods Workshop facilitation  
  • Research planning  
  • Primary and secondary research (executing and reporting on)  
  • Stakeholder mapping Persona creation  
  • Service Guidelines Visioning for services  
  • Trend monitoring 


Soft Skills: 

You can: 

  • Be able to break down larger problems 
  • Able to plan and execute smaller projects  
  • Provide coaching and feedback to teammates  
  • Begin to display confidence in presenting to clients and upper management  
  • Master your facilitation skills in brainstorms and workshops  
  • Explain Service Design gains to internal clients 


You may: 

  • Gain knowledge and processes around our partners (Microsoft & Accenture)  
  • Be aware of industry and technology trends  
  • Begin to manage and diffuse team conflict 



You have: 

  • 6+ years’ experience of Interaction Design and/or Service Design across varied users, business problems, and devices.  
  • 5+ years of experience planning, designing, facilitating, and synthesizing workshops.  
  • 4+ years' experience with driving and applying user-centered design processes.  
  • 4+ years creating experience maps, user journeys and service blueprints, interaction models, fows, and wireframes. 
  •  4+ years' experience with rapid prototyping methods, ranging from paper sketching to digital prototypes.  
  • 4+ years' requirements gathering and communication between all design teams, workstreams and clients. 

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at