Country:

United Kingdom

Cities:

Newcastle

Area of expertise:

Infrastructure / Unified Communications

Job Description

Avanade is looking for a Senior Infrastructure Analyst to join our growing team based in Cobalt Business Park. North Newcastle. The office is easily accessible by bus or a car (parking on site is available). This is a shift role, 8am till 8pm with a pattern rotating across 2-week schedule, where every other weekend you enjoy a long weekend having 3 days off.

Shift Pattern: Week 1 (2 days on; 2 days off, 3 days on); Week 2: (2 days off, 2 day on, 3 days off) then back into Week 1 shift and so on.
Do you love providing technical support and resolving technical issues across Microsoft technologies?

About the role: Infrastructure Senior Analyst
You will join our Cloud Managed Services team, which plays a deeply significant part in supporting our clients.

Working as an Infrastructure Senior Analyst you will have:
Demonstrable experience in at least one of the following: Windows Server Exchange, Skype for Business, Office365, Azure.
Good technical and troubleshooting skills, along with an ability to adapt, learn quickly and work independently and as part of a team.
Experience of working within a Service Management framework (ITIL).
Attention to detail and the ability to look for ways to improve and promote quality

Infrastructure Senior Analyst day to day duties:
Provide 2nd and 3rd line support to our clients – dealing with incidents, problems and operational changes.
Resolve Technical issues whilst adhering to varying SLA’s during incident resolution.
Adhere to high standards regarding work/case notes.
Collaborate with other team members to share skills and experience
Carry out routine maintenance and dedicated work to the highest standard following Standard Operational Procedures.

About Avanade
Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 30,000 digitally connected people across 24 countries, bringing clients the best thinking through a reciprocal culture that honors diversity and reflects the communities in which we operate. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at http://www.avanade.com/

What we offer:
This is an exciting and rewarding role to be in. You will have an exposure to work on different top Microsoft stack technologies but also a great opportunity to develop yourself. 
We inspire our employees to cross-train and develop their skills around different Microsoft technologies
We are looking for people with a real passion, dynamic approach and enthusiasm for technology.
You’ll have opportunities for career growth and personal development, including continuing professional technology training and management training

If you wish to find out more, we'd love to hear from you 0207 025 1134.
Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.