Country:

Ireland

Cities:

Cork, Dublin

Area of expertise:

Account Leadership

Job Description

Client Account Lead - Banking

About the Role

Do you enjoy being responsible for the full end-to-end customer engagement model from relationship development, account sales through ongoing delivery?

As an Client Account Lead (CAL), you are responsible for the client and client relationship while focusing on sales, revenue, delivery, and client satisfaction. You will work closely with the Sales Director and Leadership team to create, own, execute and maintain the Client Account Plans for Avanade and drive integration with Accenture and Microsoft across a portfolio of strategic accounts. You will be at minimum 30% chargeable with the rest of your time focused on sales and account leadership. You will be assigned to one Client vertical, namely the Banking Sector.

This person is leader with a vision of full operational accountability for a portfolio of large, complex, and strategic projects/programs/customers.


Your responsibilities will include:

  • Full P&L accountability for the client.
  • Securing long-term account growth, sales and revenue while maintaining agreed profitability, and fast-growing client relationships, buyer access and securing long-term customer success.
  • Prioritising strategic and tactical aspects of account management and demonstrates proficiency in building key relationships and networks across the customer base.
  • Leadership, planning, coordination & management of all sales & delivery activities to achieve the sales & revenue targets.
  • Accountability of sales and account management process. CAL’s often leverage the wider Avanade structure to support specific opportunities whether pre-sales, Sales, leadership etc. with a Sales Lead on specific opportunities.
  • Partnering with client and account teams to represent product/solution in potential engagements; evolves customer and partner strategy to accelerate growth.
  • Partnering with Accenture and Microsoft leadership and account teams.


About You

  • Extensive experience in the Banking in a tech consulting environment, Professional Services or System Integrator (SI) environment.
  • Extensive customer management and/or sales experience including P&L, Sales Forecasting, Demand management etc.
  • Comfortable with VP/C-suite executives and develops business relationships.
  • Experience across several of the following Microsoft areas: Applications & Infrastructure; Business Applications; Data & AI; Modern Workplace; Security.
  • Experience with the provision of managed services or other types of annuity services.
  • Commercial, delivery & project management skills including multi-site, global delivery programs.
  • Successful track record in delivering complex, large scale systems integration programs.
  • Deftly navigates through challenging sales and delivery situations.
  • Positive relationship selling skills and experience.
  • Understanding of enterprise service solutions and Microsoft technologies.
  • Willingness to develop a solid understanding of Avanade solutions and offerings.
  • Ability to train other internal team resources to increase client leadership capacity and capability.
  • Desire to be client-facing and engage in both pre-sales and billable activity.


About Your Education & Background

  •  A Bachelor’s Degree in Computer Science, Computer Engineering, Management Information Systems, Information Technology, or a similar field.
  •  An equivalent combination of education and experience may substitute for a degree.
  •  7+ years of customer management and/or sales experience in a service sales organization.
  •  7+ years of validated ability to lead a multidisciplinary team to execute on project deliverables.
  •  5+ years of experience working within the Banking industry.
  •  Experience of the Irish Microsoft eco-system and SI landscape (preferable).


Accountabilities & Metrics:

  •  This critical account leadership role will be measured on a range of metrics including sales, revenue, profitability, chargeability, as well as customer and team happiness /satisfaction.

Enjoy your career

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, and to lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look! 

Some of the best things about working at Avanade

·       Opportunity to work for Microsoft’s Global Alliance Partner of the Year (14 years in a row), with exceptional development and training (minimum 80 hours per year for training and paid certifications)

·       Real-time access to technical and skilled resources globally

·       Dedicated career advisor to encourage your growth

·       Engaged and helpful coworkers genuinely interested in you

 

Find out more about some of our benefits here.


A great place to work

As you bring your skills and abilities to Avanade, you’ll get distinctive experiences, limitless learning, and ambitious growth in return. As we continue to build our diverse and inclusive culture, we become even more innovative and creative, helping us better serve our clients and our communities. You’ll join a community of smart, supportive collaborators to lift, mentor, and guide you, but to also lean on your expertise. You get a company purpose-built for business-critical, leading-edge technology solutions, committed to improving the way humans work, interact, and live. It’s all here, so take a closer look!

We work hard to provide an inclusive, diverse culture with a deep sense of belonging for all our employees. Visit our Inclusion & Diversity page.

Create a future for our people that focuses on

• Expanding your thinking    Experimenting courageously    Learning and pivoting

 

Inspire greatness in our people by

• Empowering every voice   • Encouraging boldness    Celebrating progress

 

Accelerate the impact of our people by

• Amazing the client   • Prioritizing what matters     Acting as one

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com