Area of expertise:

Delivery Management

Job Description

As a CRM Technical Delivery Manager, you will work with the Project Director, leading the technical team to deliver a complex program of work at one of Singapore’s most well-known financial services institutions.

You will be responsible for ensuring the successful delivery of this pioneering Dynamics 365 Sales and Services program worth around 11m USD, currently forecast to last 24 months, flexing to a distributed team size of around 80 resources. The success of the delivery will be measured by schedule, budget, customer satisfaction and deliverable quality performance measures. 

During the project life-cycle, you will communicate status with regular frequency, manage risks and issues and monitor financial performance according to in place agreements made between Avanade and the customer. You will have substantial experience delivering CRM projects, working on large-scale, complex implementations. You will be responsible for working with clients and leading Avanade delivery teams in planning, designing, building, testing, and maintaining CRM solutions.

Key Role Responsibilities

Day-to-day you will:
  • Work with the Project Director to manage issues and risks associated with the project, including balancing scope, schedule, budget, quality, and risks, and will manage aspects through formal change management mechanisms
  • Develop, implement, and maintain a detailed project work plan, including appropriate controls, governance structures and monitoring to ensure on-time, on-budget, and quality outcomes
  • Lead and review your team's work across all phases of Avanade projects (e.g. Plan, Analyze, Design, Build and Test) 
  • Direct efforts to defining technical, operational, and user requirements 
  • Liaise effectively between customers, IT staff, and business partners to ensure high quality and timely resolution of customer issues
  • Ensure project quality meets standards through KPI identification and testing plan
  • Own partnership with cross-functional technology and design teams to ensure consistent, beneficial client interaction, and solution delivery
  • Ensure off-shore resources are utilized and leveraged appropriately
  • Ensure accurate development and traceability of requirements during project lifecycle
  • Manage client expectations, updates and buy-in, including representing Avanade at governance meetings
  • Manage and develop customer relationships and perceptions to achieve mutual goals - Manage Avanade and subcontractor staff assigned to the project.

Key Role Skill & Capability Requirements

You are likely a great project manager with significant CRM experience. You understand what it takes to deliver a large CRM project and, more importantly, you know how to connect with clients and lead a team to reach its goals. You are organized, energetic, and as comfortable in front of a board room as in front of a white board with your development team.

Technical skills and knowledge

  • Experience in customer expectations management in challenging client environments
  • Demonstrated ability to think and work systematically and logically
  • Good understanding of contract terms and interpretation
  • Demonstrated understanding of key Project/Program Management disciplines (estimating, work planning, contract management, scope management, user acceptance, etc.)
  • Demonstrated experience employing project management methods, tools, techniques
  • Working knowledge of Microsoft platform technologies
  • In-depth knowledge of Microsoft Project, Azure DevOps and Dynamics 365 Customer Engagement

Other skills and knowledge

  • Familiarity working with global financial services institutions strongly preferred
  • Clear and concise oral and written communication – excellent communication and negotiation skills are critical for this demanding customer
  • Results oriented / self-directed ability to drive change in unstructured environment
  • Outstanding client interface and presentation skills
  • Time management skills
  • Customer oriented attitude and good interpersonal skills
  • Good people management skills, including ability to lead a team and mentor individuals in a high-pressure environment

Preferred Certifications

  • Project Management Institute (PMI) PMP or PgM certification preferred, but not required
  • DMA Manager or Advanced DMA completion

Preferred Years of Work Experience

You likely have about 6+ years of increasingly diverse and/or complex relevant experience.

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at