Country:

Belgium

Cities:

Brussels, Ghent

Area of expertise:

Delivery Management

Job Description

Service delivery manager

Avanade is looking for a Service Delivery Manager to join our team at one of our Enterprise Customers. Do you get energy from managing and solving infrastructure related issues? Then we have the vacancy you are looking for!

 

About the role

As a Service Delivery Manager with an infrastructure background you will work within the Customers SMI team and you will be responsible for incident and problem management on a day-to-day basis.  There you will be responsible for:

·       Incident management

o   Attending and contributing to incident crisis meetings

o   Assisting in escalations

o   Reviewing and validating major incidents (reporting/SLA)

o   Reporting

·       Problem management

o   Process owner, regularly review the process and suggest improvements 

o   Drive problem management process at Customer side (on a day-to-day basis):

§  Initiate problem management process

§  Prepare RCA template

§  Assist applications owners in creating the RCA

§  Review and validate RCA’s 

§  Follow up on all problems and actions assigned to Customer

o   Interlock with 3rd party problem management team

o   Follow up on quality of service delivered by 3rd party problem management team 

o   Reporting


Qualifications

·       You have a Background knowledge of IT infrastructure and/or applications

·       You have experience with Microsoft solutions, this is an advantage. 

·       You have a working knowledge of IT service management processes (mainly incident and problem management)

·       You can communicate with IT (technical) colleagues, service providers/third parties and (higher) management

·       You can work both independently as in a team


Do you feel the match?

Do you recognize yourself in this vacancy and would you like to meet us? Then apply directly by sending your resume in English via our website or contact our recruiter Tessa Spanjersberg. It is not possible to apply by e-mail. You will hear from us soon!

 

For more information read the stories of our employees on Be Orange! Or look for an impression on our Instagram or on our Facebook page.


Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 


We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.


We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 


Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com