Brussels, Ghent

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Do you want to contribute to the digital transformation of large organisations? As senior Dynamics 365 CE lead consultant you help our customers in defining their digital strategy and you are co-responsible for the delivery of large Dynamics 365 CE projects. You will be involved in the entire process - from proposal to completion and aftercare of the digital transformation. You will become part of our global digital practice and work in multidisciplinary teams on a wide range of Customer Experience projects. Our team consists of a team of CRM consultants in Belgium, and over 40,000 colleagues worldwide.

You support and guide customers in their digital transformations to improve and digitize their customer experience. You immerse yourself in complex customer challenges on a strategic, tactical and operational level. In workshops, you guide the customer to develop the optimal solution, which you will then realize with your team of Avanade colleagues. As a Senior Consultant, you guide (part of) the team and act as a coach for less experienced colleagues. We have a large offshore workforce, and this means that you will also manage outsourcing of parts of the solution. For these offshore colleagues you will also function as a team leader and you will assess the delivered work. Furthermore, you closely collaborate with colleagues from Avanade from other focus areas, the various stakeholders at the customer and with our parent organizations Accenture and Microsoft as we often do projects together with them.


Within Avanade, we mainly work according to the agile method. The customers you work for are the top 500 largest companies in various industries. Depending on your ambitions, you can be involved in pre-sales projects, help steer the internal organization and the development of the team, specialize within a branch or one of the Dynamics 365 CE domains. You can grow towards a Solution Manager/Architect (both in Belgium and internationally), a Delivery Manager or Management Consulting.

Avanade is the employer of choice if you want to work with Dynamics 365 CE and be part of and contribute to a growing team, and if you want to be part of a great international team of experienced Microsoft professionals. There are plenty of opportunities to study and, thanks in part to our company structure, we are an employer with infinite possibilities to grow. Make a difference in your career at Avanade.

You make a difference because:

  • You have at least 6 years of experience as a Dynamics 365 CE (or other CRM platform) consultant or developer, including 2 years as a lead on projects;
  • You have good knowledge of Dynamics 365 CE, certification is an advantage. Another CRM platform is also possible;
  • You have experience with the integration capabilities of Dynamics 365 CE and other systems;
  • You have worked on multiple cool CRM implementations;
  • You are in possession of a completed bachelor's or master's degree.

Do you think you don't quite meet the above but have a can-do mentality and are constantly challenging yourself to learn new things? Reach out to us!

Why would you choose Avanade?

  • a diverse and inclusive organization;
  •  an attractive salary and additional benefits;
  • a focus on training and your personal development and growth;
  • interesting clients and projects.

We encourage you to speak candidly with our recruiters about your career aspirations and expectations during the recruitment process. In return, we are committed to communicating transparently with you about our intent and goals regarding this position.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 59,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at