Brussels, Ghent

Area of expertise:

Customer Relationship Management (CRM)

Job Description

The Digital team work closely with Avanade’s enterprise clients to design and deploy customer centric solutions that focus on improving customer experience at every touchpoint between our client and their customers. This includes sale and service (CRM) as well as pre-sales (Digital Marketing).

Our engagements employ leading digital experience, industry trends, customer-journey mapping, organisational assessments and other techniques to deliver high-impact recommendations.

The Offering Lead will be responsible for growing our Digital Marketing, Sales and Service business, and work with C-level leadership at Avanade’s enterprise clients to advise on strategies for customer-experience transformation and digital innovation.

As the Offering Lead, you will need to establish and work with multi-disciplinary teams of digital strategists, experience designers and experience technologists. You will have experience of delivering CX initiatives utilising design led and agile methodologies, with strong understanding of marketing technologies, digital experience and customer engagement platforms (e.g., Microsoft Dynamics365 CRM, Adobe Marketing Cloud , Sitecore).

Day-to-day, you will: 

  • drive our Digital business in the region in the mentioned domains
  • work with account teams across the region to drive sales in targeted accounts
  • Build and lead a team of highly skilled strategists and architects for solution planning & design efforts 
  • Drive regional partner relationships with multiple digital and commerce vendors
  • Interlock with Accenture Interactive and their content and marketing team
  • Interlock with the global centre of excellence on offering / asset development
  • Review and approve deals to ensure they are deliverable on time and budget
  • Partner with regional capability lead on workforce strategy, balancing supply vs demand
  • Draft and execute our go to market strategy for digital marketing across the region

At Avanade, you will be immersed in an exceptional work environment that is recognised throughout the world by numerous “best places to work” awards. We are committed to helping each other grow through our unique Check-In approach where ongoing feedback flows freely. If you’re looking to build your career, Avanade is the place for you. Every day, we get to work with some of the most creative, analytical, authentic and inspiring people in the world.

What you need to succeed:

        Relevant experience in either

o   A top-tier management consulting organisation

o   A top-tier digital agency

        Proven track record of designing and delivering customer centric solutions based on Microsoft Dynamics365 CRM. Additional experience with Adobe Marketing Cloud, or Sitecore preference.

        In-depth understanding of Microsoft Dynamics365 CRM platform, and relevant processes, delivery methodologies

        Expertise across the following industries: Financial Services, Retail / eCommerce, CPG, Media & Entertainment, Telecommunications, Travel & Hospitality, Healthcare, High Tech

        Experience in creating digital strategies along with a high-level understanding of the technologies and tactics needed for execution

        Strong executive presence and communication skills, with ability to engage, advise and inspire senior executives

        Outstanding problem solving and analytical skills including talent for conducting research, analysing data, developing hypotheses, and synthesising insights & recommendations

        Ability to build, lead and coordinate cross-functional / technical teams

        High degree of intellectual curiosity and ability to absorb new concepts quickly

        High level of energy, personal drive, and positivity

Contact us:

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at