Adelaide, Brisbane, Canberra, Melbourne, Perth, Sydney

Area of expertise:

Customer Relationship Management (CRM)

Job Description

As a CRM Technical Lead, you utilise your in-depth technical knowledge of the Dynamics 365 and the Power Platform to solve complex business problems. You will be primarily focused on leveraging your experience to design and implement Dynamics 365 CE and Power Platform solutions on complex projects in medium to large enterprises.

You are also seen as a technology expert within the Dynamics 365 community and you routinely share your knowledge on bleeding edge topics in community and internal events.

Key Role Responsibilities:

Day-to-day you will:

     Contribute across all phases of Avanade projects (Discovery, Envision & Prepare, Construct & Evolve, Accept & Release)

     Leverage your technical expertise to Design and Implement enterprise grade Microsoft Dynamics 365 and Power Platform solutions Lead development teams (both onshore and offshore), taking ownership of solution quality and driving best practice development approaches

     Provide direction to technical team members, such as developers, test leads, and release managers concerning solution design and approach

     Research customer issues that may be non-standard to offer solutions

     Own the project’s technical design and solution development

     Partner with cross-functional technology and design teams to ensure consistent, positive client interaction and solution delivery

     Assist in sales activities and planning as required

     Travel as needed. You will be required to travel based on Project requirements.

     Contribute to the CRM Talent Community through knowledge sharing, and by mentoring and supporting less experienced colleagues

Key Role Skill & Capability Requirements:

You are excited about working with a global technology leader to solve business-critical problems for some of the top companies in the world. You are a fast learner, self-starter, and creative thinker. You are passionate about software and its potential to move organisations forward through innovation.

Your technical skills include:

     Advanced understanding of common Industry standard business practices supported by Dynamics 365 and the Power Platform.

     Deep experience in Dynamics 365 CE (i.e. Sales, Customer Service, Field Service, Marketing), Power Platform (PowerApps Portal, Canvas and Model Driven Apps, Power Automate) and Dataverse.

     Deep experience with configuration and customisation of Dynamics 365 and the Power Platform (Plugins, JavaScript, Logic Apps, Azure Functions), Web API, Web Services, Azure Service Bus and SSIS.

     Experience building PowerApps Component Framework (PCF) controls.

     Experience implementing Azure DevOps with Dynamics 365 for CI/CD.

     Exposure to Azure Cognitive Services and RPA and Integration with Dynamics 365.

     A solid understanding of relational database concepts.

     Experience working in both Agile and Waterfall delivery models.

Your non-technical skills include:

     Australia Citizen with current federal government security clearance is highly desired but not essential (Australian citizens without a clearance may be eligible to be sponsored for a security clearance)

     Client management skills and the ability to work with customers to develop and manage an action plan.

     Consulting experience working with external clients.

     Experience working with global/offshore teams on CRM technology implementation and maintenance projects.

     Excellent interpersonal, presentation and communication skills

     Bachelor’s degree in business systems or related field

Benefits We Offer

     Opportunity to work for Microsoft’s Global Alliance Partner of the Year (17 of the last 20 years!)

     Exceptional development and training with a minimum 80 hours/year of training and paid certifications

     Avanade University – real-time access to technical and skilled resources globally

     18 weeks paid Parental Leave benefit - available for both parents regardless of gender and fully applicable to same-sex families – and can be taken in a range of flexible ways to suit each family’s

     MyDays - 5 days of leave each year - this benefit supports Avanade's commitment to promoting a healthy balance between work and home life and it can also be taken to honour employees cultural beliefs.

     Gadget and Wellbeing allowance paid annually

What we offer you:

Come for the distinctive experiences you have helping forward-thinking corporations, non-profits, and governments push the boundaries of digital innovation. Stay for the limitless learning opportunities that encourage you to master Microsoft and pursue big ideas. Enjoy ambitious growth for yourself as part of Avanade’s people-first culture with benefits like employee stock purchasing, flexible work arrangements, a commitment to diversity and inclusion, and competitive pay. 

Please Note:

This role requires direct contact with Avanade clients as well as attendance in person at Avanade workplaces and other company sponsored meetings and events.  In order to comply with our client requirements and Avanade’s own health and safety obligations this role requires the Applicant to be fully vaccinated against Covid-19. Proof of vaccination will be required during the application process.  Applicants who have appropriate written proof of a medical or religious reason for not being fully vaccinated against COVID-19 may provide such documentation.

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at