Montreal, Ottawa, Toronto

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Do you know what people want and how they can get it? So do we.


About you


You love helping clients harness the power of technology to help solve their business challenges.

You see both the big picture and the small details that lead to successful solutions, and you know how to make them all work together. You’re passionate about leading teams and to enable clients to utilize their software and move forward through innovation.


About the job


As a Microsoft Dynamics 365 CRM Applications Operations Manager, you are responsible for leading a team of software professionals in operating, enhancing and extending the utilization of the CRM platform and applications for a leading organization. You give sound advice and work closely with your clients to resolve incidents, problems, and implement a stream of enhancements and projects to meet business objectives. You are comfortable leading small teams, and organizing and implementing disparate solutions


Day to day, you will be:


  • Accountable for the planning, managing, supporting, enhancing & monitoring of CRM applications across for a leading organization RP/HCM
  • Working with your delivery teams and stakeholders to translate business requirements into CRM solutions
  • Leading 2 teams across 2 streams of work
    • Application Operations& Maintenance
    • Application Enhancements  
  • Leading /organizing team efforts to:
    • Identify, design and configure CRM solutions, guiding senior client teams, users and IT colleagues
    • Gather and take ownership of system requirements
    • Determine any patches and upgrades required to the CRM system
    • Guide teams  on how to use CRM effectively


Your skills


  • You’re an excellent communicator who is comfortable sharing complex technical information to expert and non-expert colleagues and clients verbally and in writing.
  • You probably have a Bachelor’s degree, preferably in Computer Science, Business Administration, Finance or Information Technology.
  • You already have around five years of experience in business systems analysis, design or management, and at least three years of experience with Microsoft Dynamics 365 CRM and at least three years of experience managing business and technical teams.


Your experience includes:


  • Guiding teams on complex projects
  • Implementing and maintaining CRM systems, especially leveraging offshore resources
  • Thorough knowledge of Microsoft Dynamics 365/CRM/Power Platform/Power Apps Portals and putting business solutions into practice
  • Business process re-engineering (BRP)
  • Diagnosing and troubleshooting Microsoft Dynamics 365/CRM/Power Platform/Power Apps Portals issues.
  • Using the latest Microsoft Dynamic 365 solution, Power Apps Portal and related Independent Software Vendor (ISV) products.

*** Applicants must be eligible for Canadian Reliability Clearance ***

Apply now

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About Avanade

Avanade is the leading provider of innovative digital, cloud and advisory services, industry solutions and design-led experiences across the Microsoft ecosystem. Every day, our 56,000 professionals in 26 countries make a genuine human impact for our clients, their employees and their customers. 

We have been recognized as Microsoft’s Global SI Partner of the Year more than any other company. With the most Microsoft certifications (60,000+) and 18 (out of 18) Gold-level Microsoft competencies, we are uniquely positioned to help businesses grow and solve their toughest challenges.

We are a people first company, committed to providing an inclusive workplace where employees feel comfortable being their authentic selves. As a responsible business, we are building a sustainable world and helping young people from underrepresented communities fulfil their potential. 

Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at