United States



Area of expertise:

Infrastructure / Unified Communications

Job Description

The Migration Velocity Manager focuses on helping customers execute their data migration strategy to move to the Microsoft Cloud. The MVM is a resource well versed with the Migration Process knowledge & Toolset used by the Fast Track Migration team. The Migration Velocity Manager is accountable for the end-to-end migration experience for a customer and is responsible for driving migration throughput and customer satisfaction.

Current Responsibilities:

           Plan with the customer to build a schedule that moves the customer’s data to the Microsoft Cloud in the fastest and efficient manner.

           Manage communications with various stakeholders in the case of Enterprise customers with complex, long-drawn migration windows.

           Act as a bridge between the Migration execution team and the customer – keeping customers appraised of the data migration progress and challenges via automated reporting and communication.

           Partner with the FastTrack Engineer on driving pre-flight conversations, helping customers create pre-flight motions, and recommend remediation steps for failed pre-flight users.

           Create and manage all migration events in line with customer schedule creation.

           Recommend best practices for key pilot migrations, and accordingly define customers velocity batch sizes, as part of the scheduling exercise. 

           Partner with the migration back-end teams to land the most optimal schedule for the customer.

           Updating high-level schedule in the internal tools to provide visibility of the customers coming in for migrations, migration type and volumes for the Migration factory to plan for resourcing.

           Ensure migration credentials, infrastructure decommission, and customer is offboarded/completed after the migrations are completed. Co-ordinate with Infrastructure and Support teams to accomplish this.

           Be the single point of contact to address escalations coming from customers through a migration engagement.

           Keep internal stakeholders appraised and leverage other FT resources aligned with the account (FM, FE, FTA, CSM, LT) as necessary.

           Own the creation and the data collection for the migration questionnaire

           Partner with the migration team to drive reductions in the window between pilots and velocity for a customer. Move customers to production without sacrificing quality.

           Take on the responsibility of pilot migrations and runbook creation, and feed to velocity partner teams.

           Providing feedback on ways to automate aspects of the role, and continuously find and recommend ways to leverage modern tooling, where possible.

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at