Country:

United States

Cities:

Charlotte

Area of expertise:

Infrastructure / Unified Communications

Job Description

No two days are the same in Customer Service and Support at Microsoft. We provide mentorship to customers who are deploying to the Microsoft Cloud, we collaborate and share findings with each other and innovate solutions to enable our customers increase their usage of the Microsoft Cloud.


Our team is geographically distributed; we speak many languages, and we come from a variety of cultural backgrounds. We are fast-growing, and we are looking for hardworking people with a growth attitude, a passion for solving complex issues and obsession to customer happiness.


Besides Microsoft cloud experience and /or knowledge, we also look for Relationship Managers with a “run for the fire” behavior – people who thrive under difficult and challenging circumstances, who loves to get involved in difficult situations and at the same time learn.


If you love Microsoft cloud technologies and believe that your abilities can be developed through effort and persistence, and it makes your day when a customer or peer thank you for your help, this may be THE career opportunity for you.


Our culture is built around 5 attributes that drive our every decision, and our every effort.


  1. Customer Obsession– we exist for and because of the customer. We need people who share that passion and constant commitment to make our customer’s experiences easy, insightful and trusted – every single time without exception.
  2. Continuous learning Mindset – we value all perspectives and reward individuals that poke at the edges of what they know to be true. We are seeking people that think differently and are biased toward steps to accomplish great things.
  3. Diverse & Inclusive – we enable people who bring a contemporary view to shape our internal teams and encourage new hires to feel included.
  4. One Microsoft – we need to collaborate and learn to value the work of others, be willing to take their findings and add them to our own to make a better outcome for our customers.
  5. Making a difference – drive impact by looking for ways to continually improve your day to day responsibilities and the connections between your work and others


Role Description


The FastTrack team is looking for thoughtful, analytical, and highly ambitious M365 FastTrack Engineers that will be responsible for delivering deployment and adoption services for the next evolution of FastTrack. M365 FastTrack Engineers are responsible for the technical aspects of onboarding customers and partners, in addition to reinforcing the business value of the Microsoft 365 suite. Using a growth attitude, you will power the customer’s digital transformation through enablement of Microsoft 365 workloads by demonstrating the FastTrack Service deployment approach.


The Account Technology Consultant engages customers that purchase Microsoft 365 and accompanying cloud services. They demonstrate the ability to establish, grow and drive strategic relationships with the customer’s IT infra, Security and Business partners and across internal MS teams. They map business scenarios to technology solutions. Manage and remove business or technical deployment challenges. Lead with an identity driven security approach based on Microsoft best practices. The Account Technology Consultant is responsible for enablement of the technical features that drive consumption of the deployed service.


M365 FastTrack Engineers own delivery of the customer deployment for the Microsoft 365 suite, and succeed by employing Microsoft’s IP, assets, and collaborating with partners, Microsoft Enterprise services engineering and support teams, the Microsoft field sales organizations and Office 365 business groups.


Key Responsibilities include: ​


  • Assessing customer environments, networks, and software to identify the movement needed for a smooth and efficient cloud onboarding and migration (where applicable).
  • Leading with an identity driven security approach based on Microsoft best practices.
  • Defining and executing a remediation plan together with the customer’s IT staff.
  • Enablement of the M365 services and delivering governance best practices
  • Ensuring all migration prerequisites are satisfied in a timely manner to guarantee a successful velocity migration
  • Identifying and recommending Microsoft value services to remediate technical blockers or avoid future incidents
  • Serving as technical advisers and owning the resolution of issues that arise during the onboarding phases.
  • Maintaining a strong working & technical knowledge of the M365 services, taking ownership for driving service improvements
  • Cultivating and sharing knowledge proactively with others through communities, solution documents, and social media to drive strong collaboration across the FTC.
  • Capturing engagement data, customer health, and communicating process and technology improvement feedback.
  • Representing the Voice of the Customer demonstrating current toolsets.


Required Qualifications Include:


  • Office 365 and related technologies, including core infrastructure, Active Directory, Exchange, SharePoint and Teams.
  • Skilled Experience in Teams and Skype for Business Online
  • Experience and understanding of Session Border Controllers a plus
  • Experience with hard phones and room systems a plus
  • Implementation and management of Teams and Skype for Business Online.
  • User Policy Application and usage
  • Experience on working with Telephony(Inbound Voice Routing, Call Queues, Number porting) a plus
  • Experience with migration between Unified communication environments
  • Microsoft Office 365 / EMS / Windows 10 technical competency: possess a in depth knowledge of Office 365 services and architecture including other cloud products
  • Intune technical proficiency: possess a broad knowledge of Intune or any other mobile device management software
  • Understanding and ability to describe the key attributes of core cloud concepts (Paas, SaaS, IaaS) and how Microsoft’s offerings (M365/Azure) align
  • Must be able to clearly articulate Microsoft cloud identity (cloud only/hybrid) and authentication options
  • Must have prior understanding around the importance of security and compliance concepts (e.g. common security attacks, privacy, GDPR, retention, eDiscovery, etc).
  • Experience with execution of end to end projects, including migrations.
  • Fundamental networking knowledge - IP, DNS, WINS, IP routing, network address translation with medium or advanced skills in switches, routers, firewalls.
  • Advanced skills in PowerShell, Active Directory, Web Services, troubleshooting and driving adoption across collaborative workloads in O365 like Teams, SharePoint and Yammer.
  • Strong problem-solving ability ranging from conceptualization to implementation
  • Strong troubleshooting skills across multiple platforms and systems

Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.