Country:

United States

Cities:

Atlanta, Baltimore, Charlotte, Ft. Lauderdale, Greenville, Memphis, Miami, Orlando, Raleigh, Reston, Richmond, Tampa, Washington DC

Area of expertise:

Customer Relationship Management (CRM)

Job Description

Manager, Customer Relationship Management (CRM) Solution Development 


Do you know how to find the right software solutions? So do we. 


You understand the nuts and bolts of Customer Relationship Management (CRM) systems and how to use your knowledge and communication skills to connect with clients and colleagues. 


About you 

CRM is at the heart of everything you do. Whether you’re working with your development team or collaborating with your clients, your energy, knowledge and organizational skills encourage and develop the people around you. 


About the job 

As Manager of CRM Solution Development, you play a meaningful role in developing effective systems to help your clients track their customer engagement, sales, service, marketing and retention. You’re collaborative and comfortable crafting technical solutions and measuring the efficiency of a project. 


Day to day, you will: 

Enable the design of conceptual architecture and technical solutions 


Use key performance indicators (critical metrics) to measure and test the quality of projects 


Encourage and support your team in defining technical, operational and user requirements 


Coordinate the timely and effective resolution of client issues 


Collaborate with multi-functional teams to ensure consistent, positive client interaction, including leading offshore teams 


Support sales activities 


Travel as needed 



Your skills 

You’re likely to have extensive CRM experience and a Bachelor’s degree in a field such as information technology, business technology or engineering. 


Your skills and experience include: 

Excellent client management skills 


Experience leading large complex technology projects 


A background in leading global CRM teams and working with offshore teams 


Excellence in communicating and presenting complex information to technical and non-technical partners

 

Working independently with minimal supervision 


Understanding common industry-standard business practices supported by CRM 


Extensive experience with Microsoft Dynamics CRM


Experience with Software-as-a-Service (SaaS) environments, Microsoft SQL Server, HTML, Microsoft ASP, Microsoft .NET, etc. 


Basic grasp of relational databases


Apply now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at www.avanade.com.