United Kingdom



Opportunity Description

Do you love living in the cloud? So do we. 

You’re committed to the Cloud and helping clients move their business up and realize results. 

The Associate Network gives Avanade strategic access to high quality, loyal, vetted and reputable market relevant individuals that can promptly respond to client needs. As part of the Associate Network, you will be able to drive results and have access to leading-edge projects.

This is a new contract opportunity for an Incident Management Processes expert to support in designing an Incident Management Process for the client's security team.

Main Responsibilities:

  • Define and Scope the Incident Management Process for Security Operations and document the process e.g. Malware Protection, Network Security etc. (Not related security and data breaches more tool/application specific).
  • Define SLAs
  • Define RACI Matrix
  • Create and Define Incident Reports per category including time duration to resolve incident
  • KPI Reporting
  • Work with Service Management Team to implement the process in ServiceNow
    • Provide ability via email or other communication means to keep the user updated throughout the life of the incident
  • Presenting the defined process to all relevant Stakeholders

Key skills and experience:

  • Previous Experience in creating and document Incident Management Processes for Security Operations Teams (Not related security and data breaches more tool/application specific)
  • Good Communication Skills
  • Self-Motivated
  • Confident in engaging with Stakeholders 

Duration: 3 months initially

Location: Swindon

Register now

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About Avanade

Avanade leads in providing innovative digital services, business solutions and design-led experiences for its clients, delivered through the power of people and the Microsoft ecosystem. Our professionals combine technology, business and industry expertise to build and deploy solutions to realize results for clients and their customers. Avanade has 29,000 digitally connected people across 23 countries, bringing clients the best thinking through a collaborative culture that honors diversity and reflects the communities in which we operate. We welcome all, and seek talented individuals who can bring their whole self to work, build inclusive teams and encourage diversity inside and outside the organization. Majority owned by Accenture, Avanade was founded in 2000 by Accenture LLP and Microsoft Corporation. Learn more at